Barrie, it is supposed to be of the same standard.
I can remember being co-opted onto a Benchmarking scheme(being me, I was quite cynical about what outcomes we could achieve, but we had some very good end results).
This was supposed to look at areas in a patients hospital journey and we'd meet to determine best practices and by sharing these. We were supposed to improve the experience each patient had.
This was over 11 years ago now. I'm not sure if it is still going, but it was a very valuable tool because different disciplines rarely share their good working practices.
It sounds to me like you haven't had the best experience of the hospital.
If this is the case then you need to put you concerns in writing so that they can be dealt with
The Patient Advisory Liason Service(PALS for short) can help you with this.
here is a link which you might find helpful.
Patient Advice and Liason Service (PALS)