[Margaret Pilkington]

I don't get it. If you have a genuine desire to care, to make a difference to the lives of others, be that in a care home setting or in hospital, you wouldn't ever do this to vulnerable people.
The people who did this to elderly vulnerable residents didn't see their charges as 'their Gran' they saw them just as a job....nothing more.
These carers were in the wrong job - they should have been stacking shelves somewhere.

If I ever got that disillusioned I would not take my disillusionment out on the residents, I would leave and find a different job.
Stress and being disillusioned is not an excuse for behaviour like this. These peopel took the job knowing what it consisted of. That there would be unsocial hours, that they would have to work with people with challenging behaviour(dementia)...they chose to do the job.
If you choose a job like this and find it too demanding then you leave and find something else....there is absolutely NO EXCUSE for mistreating vulnerable people.