[Margaret Pilkington]

I had a similar experience a couple of years ago.
I had seen a bit of jewellery that I liked. I had looked at it a lot and eventually decided that I was, as the advert says, 'worth it'. It was not a cheap gee gaw, it was a lot of money.
I went to the bank to draw out the cash(I had just cashed in an endowment policy which mean that there was money in the bank) when I asked to withdraw this money I was given the third degree...they wanted me to prove who I was(passport required or photo driving licence - I have neither) this is the bank where I have been a customer for 50 years - having been given a tin money box when a pupil at Peel Park Junior school.

If it had not been for the account being in joint names I would have been sent away potless, but my husband has a photo driving licence so was able to withdraw the money in his name.
I wanted to close my account there and then, but was dissuaded from doing so by the fact that changing to another bank at that time would have meant lots of problems with bills and payments.
Now you have raised my awareness again I might just go in and stir the pot a bit.