[Margaret Pilkington]

Yes, of course there are other ways of transferring money, but some people still like to deal in cash(for whatever reason). In my case I was getting a very healthy discount for paying in cash. It is MY money. If I choose to take the risk of carrying it in my handbag that is my business - not the banks...and what was most irritating was thay they wanted to know what the money was for. That is none of their business.

It is all about money laundering. Nothing at all to do with security.
I am a long time customer who visits the bank on a weekly basis. I am known to the tellers and the manager. Surely it would have been easy for them to put my debit card in their machine and have me tell them what bills I pay and what debits go into the account. I could have done that quite easily(though I should not be questioned in order to get what is. my own money)I do not plan to get a passport or any form of identity card to access my money.