[Mundo]

Interesting reading with some good ideas to attract new punters and to look after existing.

Looking after existing fans is the one that the club can do more of, with clubhouse being a case in point. Having, quite rightly, sought to increase the hospitality numbers coming on for games this has created an issue with the fans who use the bar area either before the game or half time. Once upon a time the club would let you know in advance whether the bar would be open or not at these times. Those who wanted a pint beforehand (as the Crown can get way too busy) could then make alternative arrangements if they wished. This notice seems to have stopped.
Take the re-arranged Morecambe game for example - a group of us who have been season ticket holders for donkeys years (and like a pint or two) thought that given the fact this was our derby game and some ex-players had been invited, the clubhouse would be shut beforehand and half time. We had a pint elsewhere, only to find the bar open when we arrived. At half time we asked if it had been busy before the game and no was the reply. I'd much rather put funds behind the clubs bar then elsewhere and whilst I'm not saying it will generate loads of money, its clearly a £ or two being missed, which all adds up.
The same can be said when the clubhouse is shut for hospitality, in that there are no other arrangements made for "fans" in the main stand to have a pint and spend more £'s.
Clearly the hospitality should be pushed but it seems to be at the expense of the regular fans and goes back to point about the overall experience.
Its not rocket science to fix it but just needs a bit of "thinking ahead".