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MargaretR · 25-03-2014, 13:33

i am writing this using a laptop because my desktop PC (Win 7) has developed a problem.

I can't get beyond the windows password screen because it doesn't recognise it.

I have checked that caps lock is off. I have used a spare keyboard - no success.

I have explored 'Help' and know about 'password reset discs'
I do not have a password reset disc but I do have a recent system back up on an external hard drive and a memory stick which contains a file named 'userkey.psw' but I dont know how to use it.
Any suggestions?

25-03-2014, 13:33	#1
MargaretR God Member Join Date: Mar 2007 Location: c l m Posts: 12,362 Blog Entries: 4 Liked: 517 times Rep Power: 29209	Password recognition i am writing this using a laptop because my desktop PC (Win 7) has developed a problem. I can't get beyond the windows password screen because it doesn't recognise it. I have checked that caps lock is off. I have used a spare keyboard - no success. I have explored 'Help' and know about 'password reset discs' I do not have a password reset disc but I do have a recent system back up on an external hard drive and a memory stick which contains a file named 'userkey.psw' but I dont know how to use it. Any suggestions? __________________