[Margaret Pilkington]

Margaret, I was under the impression that she was already on this register.
I know that a couple of years ago she had similar problems and I answered questions about her health and disability..... And I was told that she was on a priority list.

Since she had a stroke a few years ago her right hand is weak......she finds it difficult to deal with automated systems. I usually do such things for her.....on this occasion I sought information via the automated system. I finally got through to a live operator and found out that this was an emergency situation where water had got into cables.....and that was the reason for the power cut. I was also given an approximate time of reconnection.