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smobile · 26-08-2014, 11:04

Not one for a moan, but still quite annoyed about an incident that happened at the club on Saturday.

I only get to about 5 or 6 home games a season, due to living 300 odd miles away, but decided a flexi-ticket would be good value. Also, would give me the opportunity to drag along my mate who is a disillusioned rovers fan. Told him that I’ll take him to 4 or 5 games a season and it’ll cost him nowt. Hoping that he’d get the bug and start becoming a regular.

Went to the turnstile at the Clayton End with my mate and tried to get in with two stubs off the flexi-ticket. What followed was an absolute Customer Service Fiasco – Both of the tag team on the turnstile continued to argue with me as I was trying to explain I’d been personally told by Mark Turner that a flexi-ticket could be 1 x 10 games or 10 people x 1 game.

No, no , no I kept getting told as they ushered through the gate and persisted in barking orders at my mate that he’d have to go through the other turnstile and part with £20 for his trouble. I asked if there was anyone we could speak to, but they didn’t have the time or day to even try.

I know they probably work for nowt and there are a lot of people at the club who do a fine job, but it was 2.15pm and there was nobody else queuing or being held up – The club need to communicate the way these tickets work to both the holders and club staff. Manners cost nothing. With less than 1000 home fans there, alienating potential new fans is hardly a good idea.

Gave my mate £20 to cover the cost of his “free-ticket” and bought him a few pints to make up for his bad experience at MY club.

He really enjoyed the game and even had his photo took with the ever accommodating JB – He really is a fine ambassador for the club – couldn’t give the kids enough time, even 15 mins before kick-off.

Back home in Devon now and text my mate earlier to see if he’s going to go to the next home game as a walk-on……………………….

Still waiting for a reply…………………..

26-08-2014, 11:04	#1
smobile Senior Member Join Date: Mar 2010 Location: Dawlish Posts: 1,701 Liked: 634 times Rep Power: 11965	Poor Customer Service Not one for a moan, but still quite annoyed about an incident that happened at the club on Saturday. I only get to about 5 or 6 home games a season, due to living 300 odd miles away, but decided a flexi-ticket would be good value. Also, would give me the opportunity to drag along my mate who is a disillusioned rovers fan. Told him that I’ll take him to 4 or 5 games a season and it’ll cost him nowt. Hoping that he’d get the bug and start becoming a regular. Went to the turnstile at the Clayton End with my mate and tried to get in with two stubs off the flexi-ticket. What followed was an absolute Customer Service Fiasco – Both of the tag team on the turnstile continued to argue with me as I was trying to explain I’d been personally told by Mark Turner that a flexi-ticket could be 1 x 10 games or 10 people x 1 game. No, no , no I kept getting told as they ushered through the gate and persisted in barking orders at my mate that he’d have to go through the other turnstile and part with £20 for his trouble. I asked if there was anyone we could speak to, but they didn’t have the time or day to even try. I know they probably work for nowt and there are a lot of people at the club who do a fine job, but it was 2.15pm and there was nobody else queuing or being held up – The club need to communicate the way these tickets work to both the holders and club staff. Manners cost nothing. With less than 1000 home fans there, alienating potential new fans is hardly a good idea. Gave my mate £20 to cover the cost of his “free-ticket” and bought him a few pints to make up for his bad experience at MY club. He really enjoyed the game and even had his photo took with the ever accommodating JB – He really is a fine ambassador for the club – couldn’t give the kids enough time, even 15 mins before kick-off. Back home in Devon now and text my mate earlier to see if he’s going to go to the next home game as a walk-on………………………. Still waiting for a reply…………………..