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Old 26-08-2014, 12:03   #7
lancsdave
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Re: Poor Customer Service

Quote:
Originally Posted by AccyMad View Post
I think how the flexi tickets work is you have to go to the ticket office & exchange your stub/s for a match ticket - at least that's how they worked last season - although i don't understand why whoever was on the turnstile couldn't simply have told you that unless they weren't sure themselves??
Quote:
Originally Posted by cashman View Post
Thing is if turnstile operators were unaware, its not rocket science fer em to ring Mark Turner fer clarification, That sorta thing is last thing Stanley need.
Quote:
Originally Posted by Exile on Spencer St View Post
If that's the procedure, is that information provided on the flexi-ticket stubs?
I believe the exchange system at the ticket office is the correct one. Agree with Cashy, turnstile operators should know and if not sure should have checked.

Not sure what is written in the booklet, but I do know any sold in the shop are usually explained the procedure. If it's not in then the book then that can be addressed for future sales with a little sticker

If it had been the main stand then Robert Houseman is round there to deal with supporters issues, unfortunate it was 'round the back'
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