Quote:
Originally Posted by DtheP47
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Thanks DP - I read that when you provided the previous link.
Since I last posted, the asian call centre
have phoned me again and (for the umpteenth time) I have reset the hub with a toothpick and made attempts to change my password. Just like yesterday I get the message 'you have changed it once and can't do it again'.
The asian lady then asked me to allow her remote access to my computer.
I politely refused ( well would you ?
), so she decided to take me through the steps she would have taken - the two websites she directed me to did not provide the page she expected me to see so she has given up
- told me to reset (toothpick again) and make one more attempt at change password and the call centre would call me again tomorrow.