Result of today's phone call from BT -
My current Homehub3 is to be replaced by a new Homehub3.
I asked if I should really have a Homehub4 and she said I would be charged £30 for it.
She said that a new Homehub3 was all I needed.
Incidentally she said that many customers have complained about 'drop outs' and other faults on Homehubs 4&5, and there have been reported problems with Homehub3, but not as many.
I will get yet another call from BT in 4 days, by which time the new hub will have arrived.
Due to my disabilities I have found this escapade more stressful than any healthy person would. The need to have phone conversations of considerable length caused aggravation and increased pain in my neck shoulders and hands.I have almost thrown the towel in a few times and just hope for the best with the tinfoil hat. It was only when Neil said that was a fire risk that I decided to see it through.
I really appreciate all the help you have provided which gave me more incentive to persevere - THANK YOU ALL
