[Margaret Pilkington]

Call centre workers have to achieve a minimum number of calls.....they are bound by a script and are not allowed to deviate from it.
If the caller engages them in any way then they usually have to end the call.
I am on TPS but still receive some cold calls.
Himself thinks that I deal with the caller rudely, but I am never discourteous, just very blunt and matter of fact.
I tell them that their call is illegal and thank them for giving me the name of their firm as it makes it easier to report it to the Information Commissioners Office.....and that they could be fined for breaking the law.
This usually terminates the call promptly.