[Margaret Pilkington]

Again, may I ask if you made any complaint or mention of your concerns to the person in charge?
If you did not then you should have.
As I have said to Retlaw, this is not the place to air your dissatisfaction as nothing can be done to rectify any concerns.
Things can only be improved if mention is made of shortcomings.
When I was in charge of a unit, complaints were always looked into, the complainant was kept informed of the results of the investigation and what was done to rectify the problems highlighted.
There is a rigorous complaints protocol which staff have to comply with.