Quote:
Originally Posted by Margaret Pilkington
Again, may I ask if you made any complaint or mention of your concerns to the person in charge?
If you did not then you should have.
As I have said to Retlaw, this is not the place to air your dissatisfaction as nothing can be done to rectify any concerns.
Things can only be improved if mention is made of shortcomings.
When I was in charge of a unit, complaints were always looked into, the complainant was kept informed of the results of the investigation and what was done to rectify the problems highlighted.
There is a rigorous complaints protocol which staff have to comply with.
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Yes Margaret, complained to the Day Sister - who was very nice and sorted me out with a/b drip and a blanket, and to the specialist, both of whom said they would deal with it - when you are feeling as bad as I was, form filling is the last thought on one's mind. What would have happened anyway - some departments there are crap but some are very good, and that is inevitably down to management - at all levels.