[Margaret Pilkington]

I am very pleased to hear that you made your concerns clear to the person in charge.
Complaining requires no form filling(or at least it didn't while I was working).
Verbal complaints are treated in exactly the same way as written ones.......and you can always follow a verbal complaint up with a letter when you are feeling better......this ensures that you are informed of outcomes......which may not happen with just a verbal complaint.

As you may know my daughter was in the RBH for some five weeks, the care she had (in the main) was good, the place was clean.....in fact the floors were gleaming.
The staff (apart from one radiographer - he was reported) were kind and considerate.
They looked after my daughter like she was one of their family.

In May this year my dear old Ma had a heart attack and was in the Coronary Care Unit.
Likewise, the care could not be faulted.....and believe me when you have worked in the environment, you look for things that could be done better......I found nothing at all......this was not because any of the staff knew me, or knew my background, because they didn't.
the nurses worked their socks off. I never saw any of them doing anything other than delivering care to their patients. They did not have time to stand around gossiping.
The same can also,be said of those on the Cardiac ward.

As I said in a previous post, most nurses go into the job because they want to care for people.....they want to make a difference to the lives of those who are ill. They work very hard to achieve this. Sometimes circumstances will conspire against them.....but in the main they do a remarkable job.