[Margaret Pilkington]

But once you have brought an issue to the person in charge....they HAVE to do something about it.
A verbal complaint is treated in the same way as a written one.
If you say nothing then the person in charge...who cannot be everywhere at once......and may be off the ward area, can do nothing about it because they were not there..but you were. TELL them.

I was in charge of a unit...this consisted of two wards and three clinics. Now, however good I might think I am, I rely on others to do their job as they have been taught, but you and I both know that once there is (perceived) to be no-one watching, anything can happen. Every ward Sister delegates.....it is impossible not to.
I was always grateful to hear of any omissions, as it gave me the opportunity to tackle those who thought they could get away with things(and there ARE always a couple of back sliders...though most of those who ran wards knew who they were).
If someone brings an issue to you then it gives you the ammo to deal with it.

My mother was in the Coronary Care Unit for five or six days and in the cardiac ward for about the same. This was in May...so I consider this to be recent.
I watched the nurses work their socks off......this was MY experience.
If you have had a different experience then you should report it to the appropriate people...give them a chance to do something about it.
To do anything else is both unreasonable and unfair.