[Margaret Pilkington]

Well, when my Ma in law died we got an itemised bill with all the costs outlined.
Her funeral was simple.....and I do not recall it costing a fortune.
Not everyone could do as you did.....especially for a dad. Grief can make us inept.
You are right that undertakers don't go broke, and hardly ever go out of business, but it is a business that not everyone could do.....and most of us would prefer that someone less emotionally involved deals with the nuts and bolts of the process. It takes away some of the stress of such an event.