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Re: Morecambe
On the subject of ticketing etc Chris ...
DB said (at the last supporters club meeting) that the ticketing process was ongoing and was almost 'right'. The goal is fully automated turnstiles and seadon ticket holders will use a credit card type thing. Some staff already have them for getting in and out of the ground. This is expected to be fully operational by next season.
On the subject of mistakes ... he acknowledged that things werent perfect but when an error occurs it takes 2 weeks til the next home game until a new 'process' can be tried, which invariably throws up a newer problem. At the time of the meeting we had played 8 games at home so had had 8 goes at rectifying mistakes. It's coming together though.
One problem is ticketing for guests of ST holders. If there are 2 of you normally sat together you wont know where you could sit additional guests so couldnt guarantee sitting together. The current process is probably to try sitting here, there or everywhere until you get moved. The new system will have live data showing which seats are currently unsold, find a block of seats adequate for your needs and book 'em. Your usual seats then become available for others.
In the past we've made errors without necessity as little else has been going on, now though I find it forgiveable because such a lot is going on through all aspects of the club.
We are on the cusp of exciting things happening at the club, its really not worth giving any extra thought to some of the more trivial things. I didnt like the idea of cashless turnstiles, it wasnt necessary. However, it is part of a streamlined wider picture so I can live with it. Staff can be put to better use elsewhere ... such as the food and drink outlets (staff last year = 1 ... staff this year 6+?).
On the subject of the outlets ... DB said they were very happy with the upturn in income from these. They have been substantially improved from last year. This is income we've NEVER had as a professional club and will reap dividends when it is ground wide.
Stick with guys, we're not too far away
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