[park381]

Originally Posted by WillowTheWhisp

The staff members aren't the problem. When I first began my banking career it was all aimed at doing what was best for the customer but policy changed over the years so that it became more focused on what was most profitable for the bank. That doesn't mean the staff are any less friendly or care any less about the customers but the ones who really have the customer's best interests at heart are in a dilemma because what they would like to do isn't always the same as what the bank would like them to do. When I say "the bank" this isn't even local or area management level because a lot of managers are also of the old school and dislike having to regard customers in this way but if they want to keep their job they have to accept that following bank policy is what pays their wages.

Of course we made a profit in the old days too because otherwise none of us would have had a pay packet but it wasn't done in the same cut-throat way.

As I said times have changed, I could not stand the hassle and pressure any longer, that's why I got out several years before the golden age of retirement, mind some of the younger ones in the office could be working till their 70 !!