[Margaret Pilkington]

My mum does something similar Retlaw.
As for getting something that someone has returned, well I am pretty sure they are not allowed to do that.
Most things you buy will tell you whether it is new and in original packaging.
I have, in the past bought 'open box' items. These are items which have been returned, but they have been checked to ensure they are working and in good condition.
These open box items are often much cheaper and of good quality, they offer good value and I haven't ever had a problem with them.
Selling rules relating to stuff you buy on the Internet are different too...you have longer to decide whether it is what you actually want.