[Margaret Pilkington]

Maybe I am a bit thick Less, but i don't quite see how this comment relates to my post.

I was referring to the fact that advertisers know that you have to offer inducements to get people to swallow what they are promoting...or in other words, 'a pig won't follow an empty bucket'.

Yes, I agree the Internet is the way to go. E mail or live chat has been useful to me in the past. The number crunching is just too painful, and as you say invariably you get through to someone on the Indian subcontinent who has a thick accent and an English name.