Must be one of the most inept,useless firms ever in my opinion, aint referring to the engineers, but the useless idiots that run and organise things, on Weds April 26Th we happened to see an engineer up our telegraph pole, i asked him whats going on, he said you will be without Phone @ Internet for a while, as i am removing a cable,due to a fault reported, ok i thought fair enough, expecting a few hours loss of service, Not at all, he vanished and that was it, Rang B.T. and they would not tell us, seeing they are not our provider,that cost £8 on mobile,so i said but you have removed the cable, not our provider!! was told it matters not.ring your provider, We did they rang B.T. then rang us back and said it will be back on Friday, no chance no-one came, then on Sat dinner i saw a B.T. van at our pole, so i went and said great are we getting our internet and line back on, No he said, i have come out cos some people on Albert St have no phone lines,i said you cant cos your lot have taken the cable down,so he checked and said your correct and beggard off,the following Wednesday we were coming back with our dog and 2 engineers were on the back, we said great were finally getting our service back,they said were do you live, we told them, so they said yer not,

theres a couple of people on Albert St without lines, we have been sent out to do them,cos one of the ladies is on a Heart Machine and has no line.


I told them the same as i told the guy on sat, asking who the hell organizes this stupidity, they said its regarded as an emergency for this particular lady, they made phone calls to base and they vanished, Sat Teatime just gone another engineer turned up, Paris saw him and asked are we at last getting our service back? he said were do you live, then said NO i aint come out to that, Paris was near in tears at this,so he said whats your phone number i'll see what i can do. an hour or so later, our phone rang and it was him who said ive sorted this yer back online, we have never been as relieved in our lives, it cost a fortune using our PAYG mobiles for 12 days, yet it was the engineers that sorted us, not the the clowns that run the place, all that pointless expense caused by B.T. will no doubt be passed on to their customers.they are a complete waste of time.