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Old 09-05-2017, 09:44   #12
Margaret Pilkington
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Re: B.T. Open Reach.

Quote:
Originally Posted by hilleluk View Post
Everyone should complain when they get bad service. Sometimes something good and constructive comes from it.
Spot on.

Sometimes an organisations gets so large and cumbersome that it has no real organisation at all.
Companies should be told when they are getting it wrong and failing their customers.
I think the problem with Open Reach is that if you are a customer of another provider, they seem less concerned about the service you are getting.
It should not be this way but I'm afraid it is.
I might be wrong, but I think that whoever you have your phone service and internet with, it is BT who own the lines and their mainteneance is done by Open reach.
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