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Well back in March I switched to smart meters had absolutely no problems, much more convenient for prepaying both gas and electric.
However a case of left hand not knowing what right hand is doing has occurred with British gas my supplier.
I got a letter today saying that they had paid my warm home discount to me twice last year, once by voucher and once direct to my meter. I had received only a voucher nothing to my meter.
After three attempts to contact them I was shifted from pillar to post given different online sites that i was assured would deal with this, 'wrong' none of them were the right department.
I eventually used an old fashioned telephone number and spoke to a young lady and explained my problem, at first she assured me nothing could go wrong and the details were correct. I asked her to check the date that the overpayment went to my meter, (put on hold at least 5 minutes) when she finally got back to me she said, ' you didn't have a smart meter last year did you, so we couldn't have credited your meter, terribly sorry for the mistake we won't charge you the extra, is there anything else I can do?'.

Yes, I replied, you can put that in a letter and send it to me if I have to waste another hour and a half of my life on your companies inefficiencies I want proof that I owe you nothing and that I'm up to date.