Quote:
Originally Posted by Less
before she left she asked if I would care to answer some customer satisfaction questions,
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Had something similar from a Ford workshop, after screwing up a job 3 times, giving me a courtesy car that was in no way equivalent to my own vehicle & its capabilities (I own a Transit custom, they gave me a 2 door Fiesta ... ) & having it in their workshop over 5 days including a week-end.
The cheery lass in reception asked would I like to fill out a "Customer satisfaction" questionaire, after giving her a good long hard bemused raised eyebrow look, I asked her "considering your companys monumental cock up, do you really think that's the best idea of the day?" Needless to say, she replaced the form back in the cubby hole & wished me a pleasant day.