[Margaret Pilkington]

Not everyone understands tech.
This is especially true of the older generations…of which I am one.
I would always try to enlighten someone if I know the answer to something…even if the person I am helping had been,what I considered to be unappreciative of my efforts.
Why might that be then?
Because for everyone who asks the question there are two or three people sat at home pondering whether to ask the same question, but perhaps not wanting to look silly.
And yes, there is always Google, but you still need some skill in finding out the right terminology to ask the question.
If you can’t be kind, then be quiet.