Re: News topic re doctor's appointments and targets
If I may add my twopenn'orth...
I registered with Dr Tuxford when I first came over here 40-odd yrs ago, so, subsequently, have been with Peel House since it's inception.
In the intervening years, I can catagorically state that ALL members of my family, & close friends, cannot speak highly enough of the doctors & nurses based there.
It's the receptionists who appear to be the problem... maybe they are trying to 'screen out' the timewasters, but, with insufficient training, they are unable to separate the bad from the good, so to speak.
So, who is at fault for the current problems??
In my opinion, it is not the people,(doctors, nurses, receptionists), but the systems imposed upon them... By whom?? Why should any NHS worker have 'Targets' set... they are not bloody salespeople, why treat them as such?? Simply because, we have so many 'civilian' bosses who haven't a clue when it come to giving a service, which is, after all, what the NHS is there to provide.
I'll never forget the phrase uttered to me by (the great) Dr. Bill Turner,during one of our frequent consultations, when he was wrestling with the same system I am using now (the infamous keyboard...like him, I am a one-fingered user!)........
"I didn't go through years of training just to join the NHS and become a bloody typist!!"
Think that says it all!!
Good luck & best wishes to Lettie & co.... It can only get better (can it?)
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