[Neil]

I think this is a good example for you A-B.

I had to phone the bank this morning to sort out an online payment that had got lost. The lady I was talking to at the Natwest in Blackburn was struggling to find out who the recipiant of the payment was. After much waiting and messing around by her I asked to speak to the manager. The manager explained that the lady I had been talking to was visually impared and was struggling to see the computer screen. I really had to bite my lip not ask what on earth was she doing working behind a computer screen that she cannot see.