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Margaret Pilkington · 23-06-2005, 19:35

The answer to that Willow is.....you can't. I left the NHS almost 3 years ago. I had 25 years of experience in caring for women, but it was the politics and the bureaucracy that finished me off.

I was in the position of dealing with complaints from patients and I can tell you that what Lettie says is absolutely true.
I know the very first complaint letter that I dealt with was returned to me to do again because I had not said 'sorry' enough.......despite the fact that the complaint was bogus and we had nothing to apologise for.

I was glad to get out........and wouldn't go back for all the tea in China.

23-06-2005, 19:35	#23
Margaret Pilkington Beacon of light Trivial Blitz Champion! Bejeweled 2 Champion! Bejeweled® 2 Action Champion! 9 Ball Connect Champion! Scrabble Blast Champion! Tribal Olympics Champion! Tribal Olympics 2 Champion! Slots: Big Cats Champion! 5 Reel Stars Slots Champion! Rambo Sheep Champion! Five Champion! Centipede Classic Champion! Join Date: Oct 2004 Location: Clayton-le-moors Posts: 27,210 Blog Entries: 1657 Liked: 10953 times Rep Power: 2053034	Re: Am I expecting too much? The answer to that Willow is.....you can't. I left the NHS almost 3 years ago. I had 25 years of experience in caring for women, but it was the politics and the bureaucracy that finished me off. I was in the position of dealing with complaints from patients and I can tell you that what Lettie says is absolutely true. I know the very first complaint letter that I dealt with was returned to me to do again because I had not said 'sorry' enough.......despite the fact that the complaint was bogus and we had nothing to apologise for. I was glad to get out........and wouldn't go back for all the tea in China.