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WillowTheWhisp · 23-06-2005, 22:20

I can see how frustrating it must be working at ground level within the NHS but although that complaint was bogus there are also many that aren't. I can't help feeling that a lot of it comes down to people being overworked and under too much pressure to do things they didn't train to do, by which I mean nurses should be allowed to nurse and not have all the other stuff to deal with but what happened in the olden days when there weren't all these administration staff? Hospitals seemed to be much more efficient when matrons ran the wards.

And to get back to the origins of my frustrations today my Peel House saga gets even better! One prescription I was collecting today was for Busman. The receptionist explained that the particular tablet that had been on the computer was now discontinued and they'd substituted a different one that did exactly the same thing. I looked at the prescription and queried the fact that these were 10mg and the others were 20mg and her reply was that 10mg of the new one equalled 20mg of the old one and therefore one tablet substituted for one tablet.

When Busman looked at the "new" tablets he said he'd had them before and showed me an old packet with the name of the "new" tablets on the packet but the old name on the prescription label thingy. That happens to me sometimes when one is a generic name and one a brand name. BUT, and here's my point, the old pack with the "new" name tablets contained 20mg tablets NOT 10mg. So in actual fact the prescription I collected today was for only HALF the dose! Now I'm not saying it's life threatening but it's not acceptable that's for sure.

Several years ago my late hubby had a prescription referral from the hospital which he collected as a repeat prescription from Peel House and when he looked at the dose it was for 10 times as much as he'd been given by the hospital. He queried it and they checked the hospital letter and found that it had been put on the computer incorrectly. If I know of two such similar cases it makes me wwonder how many more there are and how many of them have led to someone becoming seriously ill as a consequence.

23-06-2005, 22:20	#25
WillowTheWhisp Resident Waffler Join Date: Jun 2004 Location: Accrington, Hyndburn Posts: 18,142 Blog Entries: 14 Liked: 14 times Rep Power: 1062	Re: Am I expecting too much? I can see how frustrating it must be working at ground level within the NHS but although that complaint was bogus there are also many that aren't. I can't help feeling that a lot of it comes down to people being overworked and under too much pressure to do things they didn't train to do, by which I mean nurses should be allowed to nurse and not have all the other stuff to deal with but what happened in the olden days when there weren't all these administration staff? Hospitals seemed to be much more efficient when matrons ran the wards. And to get back to the origins of my frustrations today my Peel House saga gets even better! One prescription I was collecting today was for Busman. The receptionist explained that the particular tablet that had been on the computer was now discontinued and they'd substituted a different one that did exactly the same thing. I looked at the prescription and queried the fact that these were 10mg and the others were 20mg and her reply was that 10mg of the new one equalled 20mg of the old one and therefore one tablet substituted for one tablet. When Busman looked at the "new" tablets he said he'd had them before and showed me an old packet with the name of the "new" tablets on the packet but the old name on the prescription label thingy. That happens to me sometimes when one is a generic name and one a brand name. BUT, and here's my point, the old pack with the "new" name tablets contained 20mg tablets NOT 10mg. So in actual fact the prescription I collected today was for only HALF the dose! Now I'm not saying it's life threatening but it's not acceptable that's for sure. Several years ago my late hubby had a prescription referral from the hospital which he collected as a repeat prescription from Peel House and when he looked at the dose it was for 10 times as much as he'd been given by the hospital. He queried it and they checked the hospital letter and found that it had been put on the computer incorrectly. If I know of two such similar cases it makes me wwonder how many more there are and how many of them have led to someone becoming seriously ill as a consequence. __________________