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Originally Posted by park381
Thought HBC were now on this "one stop shop" call centre...........based in lets guess, where you get the series of options, if it's this press 1, if it's that press 2 and so on, then at the end of it all you get the message "I'm sorry all our opertaors are busy", please hold....."we value your call" or call back later 
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yes
i once got through to them and the message said there was delays because there had been a fire and half the call center was down
i left a message asking to speak to the half that wasnt on fire
