[Acrylic-bob]

No doubt these are the same 'old dears' who carry on their conversations at volume in the library. As I have noted before, there are some who seem to view the acquisition of a pension book as a licence to be as obnoxious, self indulgent and downright rude as they please. They should be challenged on every possible occaision, just as you would an errant two year old. And what is more, I think that it is permissable to be every bit as rude as they are when you do it.