[vorlon24]

I had similar problems with Tiscali with regard to the 12 month contract.

I called them about a month into my contract and told them that I wanted to cancel. They said I couldn't do that as I had signed up for their contract.

I told them that they weren't getting a penny from me, so they had better cancel it.

After a few more phone calls they finally sorted out the initial problem, and I stayed with them, until I transferred to Telewest. The best thing with that is that I have been upgraded to 4mb for free, and no download limits!