[Gayle]

I phoned up the Royal Mail a few weeks ago because I knew for a fact that three letters that had been sent to me had not arrived - I was 100% confident that the senders had sent them. The response was pretty pathetic but what made it worse was that I phoned twice, spoke to a manager twice yet he failed to ring me back with any really response as he'd promised. I suspect he put the phone down after I'd called and forgot all about it.

One of the letters (which was actually a small parcel with a knitting kit in) failed to arrive ever, and the others did eventually turn up but one looked like it had been tampered with (this was a letter from the National Lottery - I suspect someone thought it had a cheque in it but it only had a letter of acknowledgement for a grant).

I wouldn't trust anything important to the postal system anymore!