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Originally Posted by accymel
They ask me everytime to go back to direct debit & then i remind them what they did to me ...... a £60 bill for £30 worth of sky - never again with them, my other DD's are no problems.
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Accymel,
I think you need to go back to your bank. Direct Debits are covered under a guarantee such that if a company makes a mistake, takes too much or takes it on a non approved day then the Bank will(Has to!) refund you immediately. You should also not be charged any charges if this mistake etc made you overdrawn. Another thing of note is that if a company wishes to change the amount they will collect from a deriect debit then they have to give you prior notice. Normally this will be a letter although a recorded telehone converstaion will suffice.
Get back to your bank and kick up a fuss.
To me it sound more like your bank is at fault for not following its procedures correctly when Sjy made the initial mistake. If it had, you would not be feeling as you do about Sky.
Ian