[garinda]

I've just returned from the Town Hall's Council tax office. They had reassesed what I have to pay, and told me I owed a worrying amount to them. I knew they had miscalculated by weekly income, but it was still very worrying.

I'd just like to praise the staff for the friendly and efficent way the dealt with my query. Everytime I've had to go in, the staff have been helpful and friendly.

My problem was sorted, and I know mistakes do happen, but in an age when customer service is lacking in lots of places, I'd just like to note my satisfaction with the staff who work in Accrington Town Hall's Council tax office.

We are all quick to jump on poor customer service, myself included, I think people that do their job well should also receive attention.