[entwisi]

I worked for 7 years for Barclays firstly on their call centres and then on their IT side. I still work on behalf of them but was outsourced to a global It shop. This means I have probably more info and insight into what they do than most people.

In some ways I feel sorry for them. a few years ago they spent a deal of cash employing famous actors to do their adverts and were pulled to pieces for paying that sum. Then they try to give the feeling that their staff are trying their best to come up with a groundbreaking deal and you take teh pi$$. We all know that deals are made at board level. lets be honest, do you make a choice on where your money lies based on what yuo see on the tele or by the experience of the staff when you go into the branch.

When I was staff I had to have a staff account. That was mandatory, now I'm no longer staff I can choose to move it if I want. Do I?

No. I've banked with Nat West and TSB and never had any better service. Barclays call centres (should I use one) are based in Coventry, Salford and Newcastle. The Internet Banking is developed by lads(and lasses) I go to lunch with. Yes we have offshore staff, mainly in testing and some core run facilty but they are a minority and have all spent time being trained by UK staff who have guarantees of no redundancy thorugh offshoring.

So, good adverts or not, I'll stick with them thanks......