[T.C.]

I've just been in touch by phone to H.B.C.to ask if I could have a double mattress removed from my back yard. After waiting in a queue for over ten minutes,being regularly informed I would soon be dealt with, I made contact. Conversation goes something like this!
T. I have a double mattress that I would like removing please. H.B.Post code please. T. Reply. H.B. Name please. T. Reply. H.B. Your first initial. T. Reply. H.B. Where will you be leaving the mattress. T. In the back yard. H.B. I will put your details on the computer, and they will collect it in the next three weeks. T.Three weeks? It will be saturated if it rains. H.B. Not my problem. T. Will I be informed when the are coming? H.B. Sorry, can't tell you that as they will pick it up when they are in your area. T. Well I cant leave my yard gate unlocked all that time, as it would be an open invitation to all the low life in the district. H.B. Sorry, it is the best I can do................... So, where do I go from here?