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Originally Posted by MUMMIBOO
I work on customer service and what the manager of tesco said to you certainly was not good customer service now was it he did in no way try to help you! if i was you i would have took his name too and put forward a complaint against him.
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That sounds good to me as well. Make an appointment to see the store manager, no one else but the store Manager will do, as well as complaining about the cans themselves you should complain about the way the duty manager treated you. Don't forget to mention you have already had a reply from Tesco Customer Services and they said return to local store. If they are being funny try informing them you will write again to Customer Services complaining about the Manager and Duty Manager. Take a notepad with you and when you first start talking with the manager make sure he/she can see you are making a note of his/her name. It might be worth making notes about what happened, what the Duty Manager said and what Customer Services said before you go again, it's easy to forget what you wanted to say when you start talking. If things are not going your way tell them you will sell your pictures and story to the Sun for the cost of your new maps and briefcase.