[jambutty]

Originally Posted by garinda

I bet Mummiboo has a lot more success at returning faulty goods than Jambutty. Charm goes a hell of a lot further than spouting off your rights, trust me I've seen it from both sides.

Hatter, like Jambutty said it's about the merchantable quality of the goods sold, not if you satisfied with the quality of what you have bought once you've returned home.

This thread seems to be concentrating on electronic and white goods but this thread was started about a faulty can of Coke. The same principles apply about merchantable quality if you are purchasing a cabbage or a Cadillac.

You would lose your bet garnida. Like you I have seen it from both sides of the counter, although my shop-side experience is from some 30 years back and things are different today.

I am always pleasant when returning a faulty item and I never spout off my rights. That only invites a discussion of the shop’s interpretation of the Sale of Goods Act and takes my complaint off topic, as it were.

I explain the reason why I have brought an item back and state what I would like done about it. After that it depends on the response that I get.

In most cases I get full satisfaction although there is always the odd one who tries to drive a coach and horses through the Sale of Goods Act. I’ve even had one shop state that they couldn’t make a refund because they didn’t have enough cash in the till. Any refund has to be made in the same manner as the payment for the goods. In other words if you pay by Credit Card the refund is made to the Credit Card, although if both sides agree a refund can be made by other means.

Sorry Madhatter but you cannot complain about the quality of a bought item AFTER you have bought it, unless the poor quality was the cause of the item developing a defect.

Perishable goods like food and drink can be refunded or exchanged if the quality is not to an acceptable standard (tastes bad or hasn’t been cooked properly etc) but it still comes under the merchantable quality umbrella.

Caveat Emptor! Let buyer beware!