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claytonender · 06-07-2006, 10:25

I agree that AOL are one of the worst internet service providers, and once you have their software on your PC it is difficult to remove all traces of it, even after you have uninstalled it.
If a phone line isn't capable of the speed you are paying for I think your ISP should automatically let you downgrade to a level of service, which your phone line will support. But that would mean them losing money, and they wouldn't like that.
When I phoned AOL to cancel and ask for a MAC code, I was promised all sorts of deals (including a brand new modem), just to stay with them. This really annoyed me as if they had looked after my interests as a customer earlier, when I rang the help desk with problems, they mght have got me to stay with them.
I suppose most ISP think you won't change because of the hassle of a new email address etc.

06-07-2006, 10:25	#7
claytonender Senior Member Join Date: Nov 2004 Location: Clayton-le-Moors Posts: 892 Liked: 0 times Rep Power: 270	Re: aol broadband? I agree that AOL are one of the worst internet service providers, and once you have their software on your PC it is difficult to remove all traces of it, even after you have uninstalled it. If a phone line isn't capable of the speed you are paying for I think your ISP should automatically let you downgrade to a level of service, which your phone line will support. But that would mean them losing money, and they wouldn't like that. When I phoned AOL to cancel and ask for a MAC code, I was promised all sorts of deals (including a brand new modem), just to stay with them. This really annoyed me as if they had looked after my interests as a customer earlier, when I rang the help desk with problems, they mght have got me to stay with them. I suppose most ISP think you won't change because of the hassle of a new email address etc.