[glasgow guy]

I phoned virgin trains 1 saturday to book train tickets to glasgow ( the journey normally only takes 2hours 45 mins but they were doing some line work somewhere ) so I get through to the person at virgin after hearing a transfer happening they said their name was annabel and I go through the travel requirements...
me..' I want to go to glasgow from preston '
annabel...' ok, where is preston ..in the uk ?? as I cannot find it on my list countries..?'
me...'yes its in the uk and not a country ????'
annabel...' and which country is glasgow in ?'
me..'what ??'
annabel..' is glasgow in the uk or overseas '
me..'scotland'
annabel...'is that scotland in the uk or somewhere else..??'
me..'is there another scotland somewhere else in the world that you can get a direct train to ?
annabel...' no, so thats scotland uk.'
me..'yes, how long will the journey take due to the rail works..?'
annabel..' 5 hours 35 minutes'
me...' why so long ?'
annabel..' because thats how long the journey takes, the work is finished and the new train takes longer becuase its bigger and slower..'
me..' (now getting slightley annoyed) why does the new train take longer ?'
annabel..' because they put in new stops going to glasgowland..sorry scotland'
me..' thats nonsense, its not carrying cars or livestock..its an express train carrying people..have you ever been on that train journey ??'
annabel ..' yes, I have been to (long pause...) errr..your destination lots of times...(blatant lie) would you like to book the tickets ?'
me..'not really becuase you cannot help me in anyway shape or form..and you clearly do not know what your talking about...!
annabel...' would you like your tickets posted to you...?'
me..' I dont want them..'
annabel..'would you like to pick them up at the station ?'
me...I dont want them..
annabel...'why not..'
me..'because you havent exactley been helpful to me..
annabel...'glad to have been of assistance..

click..I put the phone down !...totally shocking stuff...I havent phoned virgin trains on a weekend since !..midweek only ..uk staff...and I am not a racists in anyway but I hate dealing with overseas call centres...I will never forget that phone call though...