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Originally Posted by accymel
United Utilities used to out-source their call centres to India - blaming nightmare to understand them or they understand me altho recently i have spoken to English people so maybe they must of had loads of complaints & mishaps therefore directed to their internal organisation again.
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Maybe, because I know powergen have. They did a complete u turn on it. Says in their leaflet that they had complaints and that they now see it as their customers are more important than saving a few quid by having their call centre abroad. Lets hope the rest see sense and realise that we are now going to go to companies that have uk call centres over companies that don't.