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entwisi · 24-07-2006, 07:15

Now I've had experiences like the rest of you but I've also had disgusting service from UK call centres as well. e.g. some of you know I'm swapping ISPs from Pipex (ultra reliable, UK call centres etc) to Orange (because I have my mobile with them its free). My connection that should have just been swapped over became dead so I rang up to query why. Initally i get through to Uk based tech support. During the intro I introduce myself and explain that unlike most people who probably ring I know what I'm talking about. he starts reading from an obvious script and giving me what is complete twaddle for information. he's trying to tell me I should set my routers WAN to a static IP address that is a class C network(192.168.1.1) which if you know about networks is absolute rubbish. I explain to him that I do know how networks work and that actually what should happen is that their DHCP server should assign me a dynamic IP whenever i connect (and renew at predetermined time points) at this point I ask him if he knows about networks and he says "no, never had to" !!!!!!! This is a guy who is meant to help people set up their network!!!. he puts me on hold to "speak to my supervisor" and themnn cuts me off. Rang back, got a guy in india who introduced himself as Mayhur, we went through alsorts of checks, and eventually found out that instead of switching me across, BT had actually disconnected me and that a new request for a new connection had been placed , sla 10 days, so I'm currently offline at home till Wednesday. The indian guy was helpful, polite, and knowledgeable.

At work we have an offshore part of our team(Based in Manilla, phillipines) out of the 6 of them, 2 are OK, the rest struggle to understand basic concepts. We have to understand cultural differences such as where a UK resource tends to get on and do stuff, they spend a LOT of time talking, thinking, having meetings, wrtiting up in triplicate etc before they will start doing anything. In a fast moving environment such as we work in this just winds up business users to the point that they now won't accept their projects being offshored and the onshore team are massively understaffed and overworked.

24-07-2006, 07:15	#32
entwisi God Member Join Date: Apr 2004 Location: Up Bash Posts: 7,827 Blog Entries: 3 Liked: 44 times Rep Power: 4390	Re: Asian Call Centres Now I've had experiences like the rest of you but I've also had disgusting service from UK call centres as well. e.g. some of you know I'm swapping ISPs from Pipex (ultra reliable, UK call centres etc) to Orange (because I have my mobile with them its free). My connection that should have just been swapped over became dead so I rang up to query why. Initally i get through to Uk based tech support. During the intro I introduce myself and explain that unlike most people who probably ring I know what I'm talking about. he starts reading from an obvious script and giving me what is complete twaddle for information. he's trying to tell me I should set my routers WAN to a static IP address that is a class C network(192.168.1.1) which if you know about networks is absolute rubbish. I explain to him that I do know how networks work and that actually what should happen is that their DHCP server should assign me a dynamic IP whenever i connect (and renew at predetermined time points) at this point I ask him if he knows about networks and he says "no, never had to" !!!!!!! This is a guy who is meant to help people set up their network!!!. he puts me on hold to "speak to my supervisor" and themnn cuts me off. Rang back, got a guy in india who introduced himself as Mayhur, we went through alsorts of checks, and eventually found out that instead of switching me across, BT had actually disconnected me and that a new request for a new connection had been placed , sla 10 days, so I'm currently offline at home till Wednesday. The indian guy was helpful, polite, and knowledgeable. At work we have an offshore part of our team(Based in Manilla, phillipines) out of the 6 of them, 2 are OK, the rest struggle to understand basic concepts. We have to understand cultural differences such as where a UK resource tends to get on and do stuff, they spend a LOT of time talking, thinking, having meetings, wrtiting up in triplicate etc before they will start doing anything. In a fast moving environment such as we work in this just winds up business users to the point that they now won't accept their projects being offshored and the onshore team are massively understaffed and overworked. __________________ Ian Technical God, No 1 Geek And Linux Guru Have you seen my Flickr pictures?