[Madhatter]

most of the veg at bf is vile, it's under cooked and tastless, I wouldn't give it an animal. I always ask for a nice salad garnish. Some bf are better than others.
Tamworth went through a bad patch, and we complained that much that the manager asked us why we keep coming back if all we do is moan. We had quite a long and embarrasing discussion about quality, why we go there, that we used to like the meals, that it's local to us, and that we shouldn't need to stop going or complain. We should get a full, well cooked, hot meal, not half a one with bits missing (something that still happens) not cold, not burnt. I one had a steak and ale pie that was frozen inside. I also explained I was doing him a favour as we visited many dozens bf while traveling the country and didn't give them a chance, we just went to head office.
After that things improved, the problem is though that if you complain, you don't know whats happening to your food next time you go, there's some sick people about.

Our local co-op is the same, I've recently pulled the manager about dried cold food. He said the trouble is it's not selling it's just sitting there, to which i replied i'm not suprised, who'd want to eat it. It's in their interest for it to be right, and in your to tell them if it's not.