Well got my 1st dreaded big bill from bt with broadband today & it was a little more than expected because i banked on a promotional £20 discount that i joined bt BB on. Got bill no discount as i agreed to, so rang to enquire - got fobbed off as you expect saying it was for something else & weren't having it that it was them that was supposed to discount me.
Anyways to cut a long story short after submitting my complaint they rang me back at teatime to opologise & kiss my butt, as i was right after all good job i have good memory & kept record, so i got my £20 discount off my bill plus a further £10 off for reporting it to them & for customer service feedback
So well worth the complaint!!
specially just as oftel announce that they are removing themselves off BT's back as they are happy that they dont need to monitor bt anymore
Power to the people!!!!!