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Originally Posted by JEFF
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I managed to get an answer (I think...) from cobbling together info from about three or four posts on this forum in the end, so all is okay on that score.
I only mentioned it because if there are other people who've been waiting this sort of time for a reply to email correspondence, it shows there is something wrong in the system somewhere.
It could be something as simple as a spam-blocker wrongly deducing that certain emails are spam (I know I have to keep an eye on what hotmail puts as spam - every now and then a real mail gets put in there), or any number of other reasons.
Whatever the problem is, it needs highlighting to ensure that it can be sorted.