[lettie]

We got some prices for springs before taking the car back in and challenged them with our prices. They were charging twice the price for the springs and fitting than Kwik Fit. Their argument was that they had Vauxhall trained mechanics, our argument was that it is grease monkey work to fit springs and that it is the kind of job that one would give to an apprentice. Their hourly rate for their mechanics is £70!!!!!!!! The mechanic doesn't see that money but that is what they charge their customers.

I'd already paid for the work to be done as I haven't a clue how much these things cost. Sparks went mad when I told him and has had a go at the garage about their costs. I couldn't get a refund because they said it was non-refundable, even though Sparks pointed out that they hadn't properly explained what needed doing and they never gave me a fail certificate for the MOT. The upshot is that I will not be using this garage again and will be taking either Sparks or my dad with me in the future.