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Re: Out sourced call centers!!!!
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Originally Posted by jambutty
I watched Dispatches on Channel 4 yesterday evening Ber999T with growing dismay and concern.
If the allegations were true then it is time that ALL call centres were INSOURCED right away. However if I recall correctly when the first outsourcing took place some people voiced concerns about the data security issue. The banks dismissed the concerns with disdain.
Fortunately my bank (The Royal Bank of Scotland in Blackburn) can still be telephoned and a human being answers.
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That's good that you can still call your own branch. RBS was one of the banks featured in the programme last night were Dispatches were able to buy illegal customer data.
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'If you're going to be a Kant, be the very best Kant there is my son.'
Johann Georg Kant, father of Immanuel Kant, philosopher.
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