Re: customer care in the future...
You lot don't need to worry, working in the industry there is a cat in hells chance that all these systems would ever agree on a standard data interchange system[1]. The current NHS project is suffering from incompatible data exchange between regions and thats meant to be one big project driven from one place
[1] Although I'm also working on whats called SOA(service oriented architecture) which in theory could act as a buffer between incompatible systems and do any data transformation to make them compatible. IBM, SUN and HP are all really pushing it but I reckon its a minimum of 3 years away for small projects never mind all those systems.
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